Posts Tagged ‘fees’

Comcast – why is TiVo announcing YOUR changes to me?

January 30th, 2010
No Gravatar

screen-shot-2010-01-30-at-74108-amHere’s my problem. I have a hate-hate relationship with comcast, it’s no secret. They constantly screw up my biling, they won’t let me cancel my phone service without RAISING my rates, I can’t get my own Cable modem and returning their modem which I pay $5 a month lease for without canceling my phone service and as I said doing that my rates would go up.

Please I just moved recently and transferred my service…. Scratch that, I didn’t transfer… I tried to transfer. But because comcast is so freaking incompetent in doing anything these days it seems they failed to transfer my existing home phone number which they were supposed to since I live in the same freaking area code.

But here’s my latest gripe. See apparently comcast is turning of analog signals and making everything digital. I’m guessing it’s because they have limited bandwidth now and the reason? It’s because they just upped the internet service everyone has to 12mb minimum download speed and you can go up to 50mb download speed! NO ONE needs internet that fast and because they did this they can now justify removing analog channels and making customers have to pay for little converter boxes to continue their service. Yep just one more way for comcast to screw the customers.

And what really irritates me as if the above didn’t is that’ comcast didn’t even MENTION this to their customers. I would have thought I would get a letter or something but nope. I didn’t see anything, or they could call me on my comcast phone number. Or put a message up on the screen. Nothing, so how did I find out? Well TiVo sent an email out letting their customers on comcast know what comcast is up to and how it WILL impact us.

So I ask again, Comcast, why is TiVo announcing your changes to me that will impact my service? It’s not only going to break my tivo unless I get a converter box,  but it’s going to render my other TV’s without a converter box useless unless I just want channels 1-20….  This is a comcast decision to do this, I would think they should inform their customers AND give FREE boxes to their customers. I mean I had 5 jacks activated when I moved into my new place, and I get 2 converter boxes free, so I have to pay for the rest for a service I ALREADY PAY FOR. You know, you keep raising existing fees and putting new fees on your customers enough and satellite is going to look far better. In fact as soon as TiVo announces their relationship with Directv and makes the new boxes available you can bet I’m jumping ship.

If you too have comcast even without a TiVo you might want to read the letter I got from TiVo. I put a picture of it as part of this post, just click on the image of it to see it full size.

  • Share/Bookmark

American Airlines Now Charging Fees To Non-Passengers

December 1st, 2008
No Gravatar

This story is courtesy of “The Onion.” I thought it was worth sharing. :)

American Airlines Now Charging Fees To Non-Passengers

FORT WORTH, TX—Cash-strapped American Airlines announced a new series of fees this week that will apply to all customers not currently flying, scheduled to fly, or even thinking about flying aboard the commercial carrier.

The fees, the latest introduced by American Airlines in a continuing effort to combat its financial woes, will take effect on Monday. According to company officials, these charges will include a $25 tax on citizens traveling with any other airline, as well as a mandatory $30 surcharge for passengers who decide to just stay home for the holidays instead.

“Tough times unfortunately mean tough measures,” American Airlines president Gerard Arpey said. “It’s never an easy decision to ask our loyal customers, as well as thousands of people chosen at random out of a telephone book, to pay a little extra, but that’s just the reality of today’s economic climate. We hope all Americans will understand this when receiving one of our new bills in the mail.”

Arpey said that non-passengers of American Airlines should expect to pay a small fee when making Greyhound bus reservations, choosing to drive to their final destination, or simply being a citizen of the United States with a valid Social Security number.

Arpey went on to note that some additional charges would also apply, including a $15 fee for every piece of luggage customers have inside their bedroom closet, and a one-time payment of $40 for any American whose name is Greg.

“We are confident that these new measures will not discourage customers from flying with American Airlines,” vice president Margaret Wilkinson said. “However, we’d like to remind our customers that there is a ‘discouraged-from-flying-with-American-Airlines’ charge if they do in fact choose not to fly with us.”

American Airlines, which posted a $1.45 billion loss in the second quarter of 2008 alone, claimed that the new fees—including the Taking A Shower Fee, the Knowing What An Airplane Looks Like Fee, and the Eating E.L. Fudge Cookies While Watching A Rerun Of House Fee—will help the company rebound. According to internal projections, the airline will recoup $500 million in the next three months alone, with nearly 80 percent of that revenue coming from citizens asleep at home.

“Watching television last night cost me $250,” said Baltimore resident Michael Peterson, one of many Americans now forced to pay high airline costs for folding their laundry and going to the ophthalmologist. “It’s ridiculous, but what can you do? I guess that’s just the price of not flying these days.”

“American Airlines charged me for cleaning out my attic,” said 74-year-old Samantha Pratt, a New Jersey resident who has not left the state since 2005. “Sure, I didn’t have to wait in any long lines, or go through invasive security searches, and I got to clean out my attic, which is something I’ve been wanting to do for weeks, but come on now.”

In response to American’s move, other airlines have begun offering more competitive rates. United this week unveiled a new $99 “spend the weekend quietly reading indoors” offer, while Southwest is introducing a $125 round-trip fare for those walking to their corner store for some groceries.

JetBlue, a commercial carrier known for its thrifty rates, has come out ahead of the pack, however, and is being lauded for its decision not to charge non-passengers not to fly.

Despite reduced offers such as these, many remain concerned over the new fees. Some have even expressed doubt about whether they’ll be able to afford to see family members they currently live with during Christmas.

“It’s just not worth it anymore,” said Caroline Huza, an Ohio native and mother of two. “Plus, every time I stay at home, I always get trapped next to some kid who won’t stop crying.”

  • Share/Bookmark