Here’s my problem. I have a hate-hate relationship with comcast, it’s no secret. They constantly screw up my biling, they won’t let me cancel my phone service without RAISING my rates, I can’t get my own Cable modem and returning their modem which I pay $5 a month lease for without canceling my phone service and as I said doing that my rates would go up.
Please I just moved recently and transferred my service…. Scratch that, I didn’t transfer… I tried to transfer. But because comcast is so freaking incompetent in doing anything these days it seems they failed to transfer my existing home phone number which they were supposed to since I live in the same freaking area code.
But here’s my latest gripe. See apparently comcast is turning of analog signals and making everything digital. I’m guessing it’s because they have limited bandwidth now and the reason? It’s because they just upped the internet service everyone has to 12mb minimum download speed and you can go up to 50mb download speed! NO ONE needs internet that fast and because they did this they can now justify removing analog channels and making customers have to pay for little converter boxes to continue their service. Yep just one more way for comcast to screw the customers.
And what really irritates me as if the above didn’t is that’ comcast didn’t even MENTION this to their customers. I would have thought I would get a letter or something but nope. I didn’t see anything, or they could call me on my comcast phone number. Or put a message up on the screen. Nothing, so how did I find out? Well TiVo sent an email out letting their customers on comcast know what comcast is up to and how it WILL impact us.
So I ask again, Comcast, why is TiVo announcing your changes to me that will impact my service? It’s not only going to break my tivo unless I get a converter box, but it’s going to render my other TV’s without a converter box useless unless I just want channels 1-20…. This is a comcast decision to do this, I would think they should inform their customers AND give FREE boxes to their customers. I mean I had 5 jacks activated when I moved into my new place, and I get 2 converter boxes free, so I have to pay for the rest for a service I ALREADY PAY FOR. You know, you keep raising existing fees and putting new fees on your customers enough and satellite is going to look far better. In fact as soon as TiVo announces their relationship with Directv and makes the new boxes available you can bet I’m jumping ship.
If you too have comcast even without a TiVo you might want to read the letter I got from TiVo. I put a picture of it as part of this post, just click on the image of it to see it full size.
I just wanted to post the following observation from issues I have had with companies over the last few weeks. And yes they were all valid complaints I laid out the facts and you can judge for yourself. I didn’t pursue a resolution but these companies actually reached out to me and resolved the problems.
So, literally 2 days later the Tivo arrived, yes they shipped it VERY fast even though I did the standard ground. I hooked the tivo up like it recommends, did the install without the cable card to test it and let it download program data. Once it was done I stuck the multi stream cable card in and immediatly the tivo saw it as an S-card like it said it would and within a few seconds it switched over to an M-card. Woohoo. The tivo then showed me a lot of ID #’s and told me to call my local cable company to get the card activated, it even showed me the phone number of the local comcast office! How cool is that!
The tech then told me the signal strength was below what it should be and he would send a DM out to do something to the pole outside but in the meantime he hooked up an amplifier to my line and boost the signal. He then gave me his cellphone number and told me to call him next weekend to let him know if my channels look better without the amp and if it does he would come by to pick it along with my old HD box up and that I shouldn’t call Comcast because if I do a new tech will be dispatched and we’ll have to start over, that he would be more then happy to help me next weekend if I needed it. 
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